Our returns policy gives you peace of mind when trying out You Madu care products.
If for any reason you are not completely satisfied with a purchase of You Madu cosmetics and you don't notice any visible improvement in your skin within 90 days, send an email to email@example.com for a free exchange.
The fine print
We can accept returns only once per product for 365 days - and we reserve the right to say our products may not be suitable for your skin and decline further purchases from you.
Refunds do not include any delivery charges. We offer a maximum refund limit of €75 over a period of 365 days.
* The policy is only valid for our prepared care products such as moisturizing creams, serums, cleansers, toners, etc. Raw materials such as oils, butters, clays, etc. are not included.
In addition, the legal right of withdrawal also applies to all products, whereby you can cancel your order up to 14 days after receipt without giving a reason, provided the seal has not been broken. If the seal is broken, your order is final and cannot be returned.
If you make use of your right of withdrawal, you have another 14 days after cancellation to return your product. You will then be credited the full order amount including shipping costs.
Only the costs for returning from your home to the web store are for your own account. These costs are approximately EUR 6 per package.
If you make use of your right of withdrawal, the product will be returned to us with all accessories supplied and – if reasonably possible – in its original condition and packaging.
To exercise this right, please contact us at firstname.lastname@example.org. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.